Noisy a bit

Everything was amazing , the room, the design, the staff , it’s located perfectly but a bit noisy because o

Stayed in December 2025

Awful sound on a night - had to wear headphones to sleep due to club/bar noise. The bonus environment charge was unexpected and significant and the only time it was charged across 5 properties we stayed in Mexico.

Beautiful room with ocean view and lovely beach front accommodation.

Stayed in December 2025

Some staff speak zero english so as a tourist was tricky as needed to discuss everything with managers 😀

On a beautiful part of the beach ! Also, close to many nice restaurants and bars + beach clubs. Very cool/rustic rooms which give a lodge vibe. Their burger option also v tasty in menu

Stayed in November 2025

Great location on the beach, staff is very friendly, loved the oceanfront suite, wish I had booked more nights here instead of other hotels we were trying.

Stayed in November 2025

Tulum was the highest pricing tourist area we have been to on our roundtrip. This would be probably ok if you are lying at a dreamy sandy beach. But reality is much different: Although it was outside of seaweed season, huge masses of seaweed had been pushed onto the beach and was covering a big part of the water. It smelled very unpleasant and it was impossible to swim. You could say, this is nothing what the hotel can do about. It maybe can not fix the original problem (climate change) or can not force the neighbour hotels to clean their part better, but alltogether they probably can do more: can protect the coastline with barriers (as we have seen in Playa del Carmen) or can clean the beach with bigger machinery (which we have seen in Cancun). I feel really sorry for them, but they need to do more than now. This is really a business threat. One more thing: While swimming in the sea was not possible they closed the pool for maintenance (bad timing).

The hotel is perfectly located at the beach, high class. The staff is friendly and the food very good. But also considering the big downside (see below) the hotel is much too pricy. Knowing the below issue we would not go back to Tulum. There are enough alternatives, e.g. west coast of Cozumel or Isla Mujeres.

Stayed in September 2025

We chose Delek Tulum because it looked different from standard hotel rooms — more like a bungalow with an authentic vibe — and it also had its own private beach. Even though the price was quite high, we thought it would be worth it. Unfortunately, our stay fell far below expectations. First of all, there was still a lot of seaweed along the shore. While we didn’t experience any bad smell, the beach looked so unpleasant that we didn’t swim or even spend time there. As for the room, despite the hotel being almost empty, we were placed in one of the back rooms rather than one facing the front. Of course, they didn’t *have* to give us a better room, but for guest satisfaction, a little extra care would have made a difference in such an empty hotel. We stayed on the ground floor and were happy with the room until a rather noisy couple checked in upstairs. The soundproofing is practically nonexistent — you can hear everything. The tap water in the hotel was salty and tasted weird, so unpleasant that we had to use bottled water to brush our teeth. We also found it disappointing that they charge extra 800 mexican pesos per person for the temazcal event, just like outside visitors. Since we were already staying at the hotel, this made our stay feel less valuable. Being by the beach, bugs and insect bites were expected and not a big issue — until heavy rain on our last day caused the bathroom to leak water. Since it was our last day, we didn’t bother asking to change rooms. On top of that, the day we planned to relax by the pool, they unexpectedly drained it for maintenance with no prior notice. Finally, at check-out, even though we had already paid all fees through Booking.com, they charged us an additional “environmental tax” that was never mentioned anywhere.

Every morning they bring coffee and cookies to the room. The coffee wasn’t great, but the staff were friendly and kind. On one night, we were lucky enough to witness baby sea turtles hatching and making their way to the ocean. Despite the seaweed, that was truly a magical experience.

Stayed in September 2025

Located near clubs with loud music late in the night; nothing the place could do about it.

A beautiful beach view and porch overlooking the ocean. Very clean rooms and amazing bathroom with a tub.

Stayed in July 2025

Food

Location, staff and architecture

Stayed in July 2025

A fabulous hotel with a great beach club vibe and an excellent location!

Stayed in March 2025

The only downside is that because the location is so close to everything fun nearby you can hear nearby restaurant playing music well into the early hours of the morning, we had to upgrade our room and then it was fine however

10/10 hospitality from the delek team, they went above and beyond and were so incredibly welcoming. The hotel has a great ethos, the service is outstanding and it is an amazing place to relax and have a great time

Stayed in February 2025

My room is small, I was not expecting that small. I have a bigger room. My room number is 11. View rooms have ocean view and the rooms are huge.

Location is great and near by everything. Clean room

Stayed in January 2025

Our room was closer to the main gate and they play super loud music across in the restaurant which was annoying. If you get a room near the beach you’ll be fine. Also, too many mosquitoes 🦟

The location is awesome, service is wonderful and they have their own parking which is a big thing on the tiny main strip of tulum beach clubs. The food is exceptional and so are cocktails. The room spacious.

Stayed in January 2025

The noise from over the road at a cheap restaurant ruined a peaceful evening

Stayed in December 2024

Staff were very helpful and friendly. Very happy with the service here

Stayed in December 2024

The noise from the parties nearby. They made sure I was aware of it before the travel and I understand there’s very little they can do.

Very nicely located

Stayed in December 2024

Although the property is gorgeous, it is situated close to a number of clubs/bars that are particularly loud. I stayed in room 19 and had read reviews saying it is loud - but being the closest room to the street it really was very disturbing. I could hear the lyrics to the songs it was so loud. That said, I put my noise cancelling headphones in and it didn’t bother me too much but is something to consider if you want a relaxing, quiet break.

The property was amazing. The beachfront access, jungle cabanas, ocean view. The interior decor is gorgeous and fits in with the Tulum eco chic vibe. The room was very clean, air conditioning worked very well, the shower was very warm. I loved the little wrap around veranda with a hammock and chairs where I could have my morning coffee. The beach club is fantastic and the staff are so friendly and go out of their way to make sure you are comfortable. I found myself returning to Delek each day to enjoy the beach from there as I thought it had the best service and atmosphere for a chilled but vibes day on the beach. The beach club also isn’t too big so it doesn’t ever feel overcrowded and is nestled in beautiful palm trees with a lovely pool by the bar.

Stayed in November 2024

Because it’s close to some of the big clubs, there is a lot of noise at night, most times until 1 am.

The location is great. We were close to some of the best restaurants in the ZH. The staff is extremely helpful and kind. The beach vibe is great. We loved how the beach club is set up.

Stayed in November 2024

The mattress (to soft/worn out)

The setting, the location, the great service, their attention and attitude towards the fauna.

Stayed in October 2024

Nice small resort with beautiful facilities. They made a lot of effort to decorate our room for celebration before our arrival

Stayed in August 2024

We wanted a few days of total relaxation - which we definitely got here. The hotel and surroundings were beautiful. The staff was also so friendly and helpful.

Stayed in July 2024

The restaurant was out of many items most of our stay. The mattress is ready to be replaced.

Stayed in June 2024

Location in party’s area the music for restaurant was very noisy until 1 am every day you can’t sleep

Stayed in May 2024

Maybe more variety in the wines and better prices, the drinks were really expensive without being anything remarkable. Had a bottle of rose for £90 (the cheapest) which was pretty mediocre quality.

classy. Green and lush despite being on the beach road flanked by some of the loudest hippest clubs and restaurants. Beautiful rooms. Rain showers, morning coffee brought to the verandah, yoga classes and a chic chill vibe

Stayed in April 2024

In the heart of Hotel Zone so music until 5am most nights, but that’s not Delek’s fault.

Relaxing, friendly staff, good food and cocktails.

Stayed in April 2024