Smoking area is so far out.

The Staff, the food was great room was fantastic

Stayed in May 2025

Positives: 1.Good location. 2. Room size is excellent. 3. Plenty of daily activities 4. Hotel generally kept in pristine condition especially the pool which was really important to us. 5. 5 al carte restaurants available to eat from for dinner. 6. Great breakfast buffet with multiple options especially exotic fruits. Negatives: 1. A lot of the staff is really bad at understanding English (even basic English). Very difficult to convey instructions sometimes, especially in room service e.g. ordered regular hot milk for a child but got hot chocolate first, then cold milk!. Don't understand how this can happen by just ordering and specifically asking for HOT milk. 2. Concierge/support staff - not really helpful at all. We had lost one luggage at the airport where they weren't understanding the problem in English. Just asked the concierge to translate from Spanish to English but we're very reluctant to do so. In the end I had to sort it out myself by calling the UK line and dealing with the air staff there to send instructions to Mexico airport. 3. They have a really stupid system of booking al carte restaurants only up to 2 days in advance. So we literally had to go everyday to book for 1 day after the initial 2 days. Lady in-charge took a LONG time to book so there was always a queue there. So beware! 4. Only allowed to use the restaurants as part of the all-inclusive pack for dinner only. Stuck with using the buffet every afternoon. Buffet food not great for lunch. Half the time ended up going outside the hotel and eating. Overall I had a mixed bag of experience (some great and some not so great). I'm somewhere between 3.5 - 4 star rating but I know I expect a lot when I'm paying around £500 per day and can be fussy.

Stayed in April 2025

It was very challenging to get small change to give tips so bring smaller bills with you. The restaurant reservations can get a bit competitive if you don't book right away but most places will accommodate you if they can. Some of the bathrooms surrounding the pools got very dirty and some guests are not respectful of the property and left trash everywhere. This is the guests, not the staff, at fault.

Staff was amazing! The food was excellent and it was such a relaxing family vacation.

Stayed in March 2025

The staff

Stayed in March 2025

The kids pool where too cold. one Restaurant was not very good, 2 were good and 2 were very good

beach and rooms are very good. Most restaurants are very good. Pool is nice.

Stayed in March 2025

Nothing

Good staff

Stayed in February 2025

The staff touching the food with their bare hands without gloves while cooking and serving at the buffet restaurant.

The variety of pools and closeness to the ocean.

Stayed in January 2025

The staff and restaurants were great

Stayed in February 2025

Better snack options, besides a small bag of chips and small bag of peanuts would have been nice.

The Enclave Romantic suite was simply wonderful!! Very spacious!! Being oceanfront with the balcony…stunning views!! All staff was very pleasant and helpful.

Stayed in January 2025

Buffet was ok. Definitely nothing to brag about. The beach is nice, but not simple to get to. I'm reaching for negatives honestly.

Staff is great, service is great, the restaurants are great (the buffet is probably the only let down). Clean and friendly. Definitely recommended.

Stayed in January 2025

Check in process was way too long.

Staff was excellent and buffet was awesome.

Stayed in January 2025

Has good location and good food.

Stayed in January 2025

Waiting time for dinner table 1 - 3 hours per night.

Service of the personal

Stayed in January 2025

Too old facility. Does not give luxury feel

The ocean was beautiful

Stayed in November 2024

Limted and/no nightly entertainment Place closes down after 10PM

Breakfast - good Lunch - one location - fair Dinners - excellent - both the Asian Italian far exceeded our expectations

Stayed in November 2024

Nothing!

Incredible food and drink with lots of options. Staff were all lovely. Bed was the most comfortable I’ve ever slept in! All round a great experience! Great air con in the rooms.

Stayed in November 2024

the food was Ok, nothing extraordinary

the staff (everyone was very kind even before a tip) and the resort overall

Stayed in October 2024

I would have liked it if they had noodles for the pool. They did not offer any. Lots of kid geared activities. Would have been nice to have adult activities, such as trivia….especially because it rained 4 out of our 7 days. Also, check in took way too long. We wasted most of the afternoon checking in and it was one out out the 3 days of sunshine.

Ample food throughout.Some restaurants were better than others. Staff was very friendly.

Stayed in October 2024

Food at the buffet didn't really change so you might get bored if you're there for more than 4 days. Especially since it was low season and the restaurants weren't open every night. Check-in was awful. Three hours, 3 people later, the last person said, oh your room has been ready! Very frustrating and they couldn't explain why it was such a mess. If you like your room cleaned every day, I think you have to request it. They made the bed and gave us new towels and you could refill the minibar. That was enough for us. Last thing, personal pet peeve when you can't adjust the thermometer down beyond a certain point (71F). We all get very warm at night so it was an adjustment to not sleep in our typical conditions but we were fine.

All of the staff were amazing. So cheerful and helpful, even with our 3 year-old. Food was better than I thought and enough variety to satisfy the entire family. Rooms were very clean and well-thought out, including blackout curtains and double-paned patio doors so you don't hear all of the pool activities if you're trying to take an afternoon nap! We were right by the pool and couldn't hear it in the room. They have these great bracelets that open the doors so you don't really need your wallet or your phone the entire time you're there. Water park and pool for the kids kept her entertained all day every day. Also nice for the adults that kids were mostly on one side of resort so you could still have a quiet, relaxing time if you don't have kids!

Stayed in October 2024

The beach is too dangerous for kids. It’s impossible to get in

The facilities, bars and food

Stayed in July 2024

Not a lot for teenagers to do Food was not the best

Location

Stayed in August 2024

Restaurants food was not great

Updated spacious rooms

Stayed in June 2024

-Buffet was very disappointing. -Restaurants were very difficult to book -Sand should be vacuumed from pool

Great room and pool area. Great Entertainment Staff (Whisky, Santos, Jona to name a few). Staff, in general.

Stayed in August 2024

Reservation process for dinners for a large group difficult. Restaurant dinner food was fair, except steak house-that was good. The food wasn’t hot!

Breakfast, good variety. Entertainment staff-outstanding.

Stayed in August 2024