deposit was 18K Bath, around £300 for 3 nights. Told it will take month or more to refund, what????? never heard of this.

Hotel had good facilities and was clean

Stayed in April 2025

Some areas need a renovation.

Great hotel with a lovely pool and quiet area to come home to after a day out in the busy city. The staff were amazing, so kind.

Stayed in April 2025

There were alot of stairs. If I could up grade 1 thing more in house transport...I know half the fun is getting lost in the city but it would have made my stay waaay better if I didn't get overrun by people asking if I need a ride or trying to get me to go to the floating market.

The staff were attentive, the made sure you were comfortable and were great at explaining how to get where we needed to go. The view of the river was lovely, even more so at night. They had a little boat to take you to Iconsiam and Sothron Pier which is close to BTS station. Next door there is a pier where the boats can take you to the grand palace and Wat Arun. And there are taxis/tuk tuks at the front..

Stayed in May 2025

There was nothing not to like

Incredibly friendly staff, 5 STAR experience

Stayed in April 2025

Room smaller than expected; did not have balcony

Excellent location by the river and having hotel boat. Many restaurants inc a very responsive room service

Stayed in May 2025

The feast restuarant not good

Stayed in April 2025

The check-in/check-out processes were slow although the counter staff did their best. Queues were too long.

Excellent all round. I've been coming here for nearly 40 years and, yes, the fabric of the place is beginning to show it's ages (like me).

Stayed in April 2025

The deposit is total of 20,000 baht and taking a very long time to get it back in my account. Not really happy about that.

Stayed in April 2025

The location was excellent. The breakfast spread was great and the staff helpful.

Stayed in April 2025

The rooms have no Windows they still have carpet in the bedrooms which smell and a shower inside the bath, which is very outdated. very old-fashioned rooms.

The staff are very friendly and very helpful and the bedroom views are spectacular

Stayed in April 2025

Wasn't too much around the hotel, restaurants etc

View from room and pool was fantastic

Stayed in April 2025

the smoke alarm in my room the green light kept me awake for a bi then i fell asleep

breakfast was massive. great choice for everyone

Stayed in April 2025

The location of the hotel is great. Initially they gave us a room with no proper view, but later gave us room with better view. The breakfast and dinner had good spread but had very few vegetarian dishes for our family. Ryson was very helpful in sharing us information on local markets and all other info. On our last day we had use bathroom from another room due to maintenance work, which caused us little bit of hassle.

Stayed in March 2025

Royal Orchid Sheraton is a great hotel to explore Bangkok. Rooms have great views and are big and comfortable, location is very good centrally in the city and next to a bus boat stop., and the breakfast is the max.

Stayed in April 2025

The only thing I didn’t like about the hotel was the toilet in the room, because it’s to shallow. Also the shower screen is too small and doesn’t stop water from going everywhere.

I liked everything about the hotel

Stayed in April 2025

Lovely stay in a comfortable hotel - my room was swapped for one with a jaw dropping view - lovely pools - good customer service - breakfast buffet is plentiful but busy and noisy - feels a bit more like a canteen than a relaxing holiday hotel breakfast

Stayed in March 2025

The room needs some updates, but in general was very comfortable excellent view and really spacious very good bed. I’m very clean.

Stayed in April 2025

This is my second time staying here for a staycation. I love the place and the location. However, this time I felt that some quality standards had dropped compared to my last visit. For example, it seems like the staff didn’t fully check if all the room facilities were working properly — my table lamp wasn’t functioning, some plugs didn’t work. Additionally, some of the front desk staff didn’t seem interested in assisting Thai customers. I asked a few questions about BonVoy points, but they acted like they just wanted to end the conversation quickly.

Stayed in March 2025

Everything first class

Stayed in March 2025

Exxelent restaurants in the hotel,beautiful swimmingpool.Exxelent boatservice to iconsiam and skytrain

Stayed in March 2025

Excellent location for tourists short visits.

Stayed in March 2025

The noise from the river

Stayed in March 2025

The hotel as a whole is a bit old-fashioned. The public areas are in good condition, but the rooms could use some new decoration. The rooms are worn out. The breakfast restaurant is noisy and unsettled, the interior is like a gas station.

The hotel's location on the riverbank is excellent. The hotel has a free boat service all day long to the other side of the river to the shopping center and the airstrip station. The hotel is a slightly old-fashioned luxury hotel. The staff is really friendly and professional. The public areas are stylish and in good basic condition. The riverside terrace and restaurants had been renovated since my last visit. The hotel has really good restaurant services. The pool areas are sufficient and well maintained. Good-sized rooms and excellent beds. Room cleaning is good. A varied basic breakfast.

Stayed in March 2025

Food and drinks very (overly) expensive. Remote location, apart from the riverboat to the Icon Siam Mall. We felt like a captured audience.

Professional, helpful, friendly staff. Good gym, swimming pools and outside terraces.

Stayed in March 2025