Sheikh Mohamed Bin Rashid Boulevard, Downtown Dubai, PO Box 31166, Downtown Dubai, Dubai, United Arab Emirates
#10 of 717 hotels in Dubai
Guests' ChoiceBased on 4243 hotel reviews
9.4Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.5
Value for money
8.9
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 16, 2024
Joe
United KingdomQuite expensive and room door in need of some repair, adjacent bar quite pretentious
Friendly professional staff and fantastic breakfast and how well they coped with the flooding
Stayed in April 2024
Reviewed: May 16, 2024
Hope
United KingdomCould be more of a spa - more herbal steam rooms, a indoor pool and Jacuzzi, hyrdropool
The location was great. The room was lovely and the staff could not be anymore helpful. It was my birthday so they upgraded my room and brought a cake. The staff made my special day one to remember
Stayed in May 2024
Reviewed: May 13, 2024
Koenraad
Sri LankaLocation, room was spacious
Stayed in May 2024
Reviewed: May 13, 2024
Tifouni
KuwaitEverything
Everything
Stayed in May 2024
Reviewed: May 13, 2024
Ahmed
EgyptNothing
Location is perfect is has access to Dubai Mall Breakfast has many variety I booked a Premier Club room, and they upgraded it twice to a Premier Suite. Special thanks to Mrs. Nawal for her generosity in providing a complimentary upgrade to my room.
Stayed in May 2024
Reviewed: May 12, 2024
Amina
KuwaitCheck in time
Friendly staff Great atmosphere
Stayed in May 2024
Reviewed: May 11, 2024
Khalid
Saudi ArabiaNothing
Location Staff
Stayed in May 2024
Reviewed: May 11, 2024
Khaled
EgyptOn front of the hotel wasn’t clean
Location
Stayed in May 2024
Reviewed: May 11, 2024
Dana
Saudi Arabiawhat an incredible experience at the Kempinski Central Hotel in Dubai! From the moment we arrived, we were blown away by the exceptional service and attention to detail. Jennifer, in particular, stood out with her sweet and helpful nature. She went above and beyond to ensure our stay was perfect. The hotel itself was stunning, Every aspect of our stay was top-notch, and we felt truly pampered throughout. Thank you for an unforgettable experience!
Stayed in May 2024
Reviewed: May 11, 2024
Hessa
United Arab EmiratesThe noise in the conction room , smell in between the room
Location
Stayed in May 2024
Reviewed: May 9, 2024
Yasmina
Francevery well located and connected to Dubai Mall. Very clean and confortable. Quiet. Staff is very helpful: thakn you Liaxmi, Kabij, Nicolas, Bettina.
Stayed in May 2024
Reviewed: May 8, 2024
Nuha
Saudi ArabiaAll the stuff were amazing and helpful
Stayed in May 2024
Reviewed: May 6, 2024
Ahmed
EgyptThey never say No for any request 😊
Top notch hotel
Stayed in May 2024
Reviewed: May 6, 2024
Kerry
AustraliaSome issues at check in about whether we had already paid or not.
Excellent location
Stayed in April 2024
Reviewed: May 6, 2024
Chao
ZambiaThe bathtub can’t be sealed when filling water so couldn’t have a proper bath experience
The location is definitely good for shopping, immediately bordered to the mall
Stayed in May 2024
Reviewed: May 5, 2024
Salman
Saudi ArabiaEverything was wonderful
Stayed in March 2024
Reviewed: May 5, 2024
Kamran
AustraliaSmoking room should have an ashtray. Everything else was perfect.
Rayhan checked us in and was very warm and welcoming. He walked us around the reception points. Reily, Jennifer and Bettina were pleasant at checkout. They queried our stay, offered us different avenues to share feedback, however our stay was pleasant. Bicky was kind and left a nice note for us as house keeping. The attention to detail of setting the bed ready for a good night sleep was a nice touch.
Stayed in May 2024
Reviewed: May 3, 2024
Mohd
Saudi ArabiaRooms needed to be renovated
Hospitality Kindly welcoming
Stayed in May 2024
Reviewed: May 1, 2024
Khalid
QatarThey are so great people
Stayed in May 2024
Reviewed: May 1, 2024
Mayed
United Arab EmiratesI asked for a good view with Burj view & they let me wait more time to get the room, after that the room wasn't with nice view.
Stayed in April 2024
Reviewed: April 30, 2024
Furqan
PakistanGenerally all good.
Great location period.
Stayed in April 2024
Reviewed: April 30, 2024
Salem
Qatarlocation is the best thin and it is link to the mall which make life easy for everyone..
Stayed in April 2024
Reviewed: April 30, 2024
Awni
United Arab EmiratesConveniently located hotel near Dubai Mall and Burj Khalifa, offering stunning views and easy access to activities. Staffs are very helpful and received many support. Especially I truly appreciate muhanad at front Desk for my all business arrangements!! I will definitely come back to stay again!
Stayed in April 2024
Reviewed: April 30, 2024
Al
SurinameWonderful
Stayed in April 2024
Albufeira, Portugal
Ulaanbaatar, Mongolia
Decatur, USA
Werfenweng, Austria
Alba Iulia, Romania
Keystone, USA
Carrick on Shannon, Ireland
Caleta De Fuste, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content