Practically all the staff act like smart bastards, always trying to make a few extra bucks with every move. There's no real courtesy. It's just fake courtesy, which is only done in the hope of getting a little something extra. Services included in the price are provided without charge, because the staff is disappointed with the guest for not asking for extra services, etc. In a 5-star hotel, this is unacceptable behavior. It makes the guest feel permanently guilty, which is unacceptable and not up to the standards of a hotel of this level. The only exception was the young man at the front desk, who was promptly friendly and helpful. The guys at the entrance offer cabs as an alternative to calling Uber (because they surely get a commission), they are pushy, which is very unpleasant. Even though I'd called a taxi through Uber, the guys at the entrance were whispering between themselves and the taxi driver, asking for the room number (what for?), and you could see that they were always negotiating something, taking advantage of any situation to get a few more bucks, which was very discourteous. In the spa, the service is similar. Self-service use of the spa is free for guests, but the antipathy of the staff always makes you feel indebted to them for not having ordered any extra services. They give us the material we need for the spa free of charge, but with a great lack of sympathy. Once again, unacceptable behavior in a hotel of this caliber. My question is: is this the end of courtesy?

The hotel is rather charming and comfortable. The common areas are cozy and the bedrooms are in excellent condition. Bathroom is good, too. Breakfast is very good. Hamam and spa is free o charge for guests (self-service) and very pleasant.

Stayed in January 2024

room is a bit small

location, breakfast, staff

Stayed in December 2023

I can't think of anything specific. There was nothing negative that comes to mind.

The restaurant staff was amazing, food was delicious, and loved that services were available 24/7. The location was great. 2 minute walk to the Sultanahmet tram station. It was also close to a lot of restaurants/cafes/popular attractions.

Stayed in January 2024

No complaints

Location: Excellent, very close to the main attractions in Istanbul, and lots of restaurants nearby Room: Very comfortable bed, one of the nicest beds I've ever slept in; nice towels and excellent shower Staff: Very helpful and professional; great communication before arrival; arranged airport transfer Food: Great breakfast buffet

Stayed in January 2024

Although I came early and I mention to the hotel for early check in But unfortunately we did not receive even one room Instead the rooms were under clean up 1- bad check in Check in was late for 1 room was until 3 :30 pm which was totally non convenient 2- maintenance problem bad smell from ventilation point at door and bathroom side in one room at 4th floor and we call the technician but not solved 3- miss arrangement there was discount for breakfast but in receiving disk of hotel he asked me to confirm it with reservation department and he should call and confirm it not me

Location Garden Clean

Stayed in January 2024

Smaller rooms

Location is great

Stayed in January 2024

cleanness

price

Stayed in January 2024

Amazing location, just a short walk to Hagia Sophia and other places. The staffs were friendly and helpful, especially Muhammad Ali, who took care of our breakfast every morning and was kind and hard working. The room we stayed in was not very large but clean and comfortable.

Stayed in January 2024

Buffet breakfast not that great.

Location

Stayed in December 2023

Smell of smoke in washrooms and hallways was not pleasant. Non stop loud christmas music was irritating, they kept playing it even though Christmas was over. I requested 3 beds but got large double and a rollaway (which was uncomfortable).

All staff are very helpful, when it comes to carrying luggage or offering any help, they were excellent. Thanks to Cuneyd and everyone. The man that serviced our room 1106 from Dec 26 to Dec 30,was very polite and ensured that we have everything we needed. Breakfast was nice, often seemed short staffed, however the staff ensured everyone was taken care of, location is excellent.

Stayed in December 2023

Very good. Superb view from breakfast room.

Stayed in December 2023

Construction work in front of the building

Good location, facilities and services

Stayed in December 2023

1. I’m vegan and the breakfast doesn’t have many options available 2 .The guy at the front desk should be more enthusiastic on improve his English level and less on young female costumers . I do get professionalism and trying to be nice with the costumers but at certain level . 3. People you should improve your English level in general , like you lost the paper with the stamp that passport control gave me at the airport the day we arrived and it was in my passport that you insisted seeing even though I entried the country with my id. And you kept telling me that you had no passport of mine at your hotel as your cameras showed you . Like study some English please . 4. About The 100 euro charge for the deposit let us know somehow beforehand ,what if I didn’t have enough money with me .

Central location next to Hagia Sophia and the tram station Pretty clean and nice bath stuff

Stayed in December 2023

Staff do not speak English except for 1 or 2 people. Service for restaurant and bar was poor. Especially late night staff at bar refused to serve items that were promoted; and it took me 5 or 6 tries to get them to serve 1 drink to my guest. They need to improve significantly.

Location

Stayed in December 2023

The hotel needs some disinfection and maybe some renovation.

The location is good, the wifi signal is ok, selection of breakfast was also ok. The main problem is that the aircon constantly stopped heating the room, and we need to call the engineer all the time.

Stayed in December 2023

Reception staff should be more gentle while talking to customers.

Facilities and the room are perfect

Stayed in December 2023

I loved the location. Great gym and hairdresser on site. The staff were really nice and helpful. The room was a little small but comfortable. We enjoyed our stay.

Stayed in December 2023

For being a 5-star hotel, the breakfast buffet has a poor selection of food choices, and the quality is not worth the price. The juices are canned and coffee is served from a cheap machine, which is not acceptable for a 5 star hotel. The food would be finished almost 30 minutes before the breakfast end time. The room is not bad but not so special. The main lights can't be controlled from the bed side. It misses a wardrobe. The fan in the bathroom does not work. The transfer (to and from) the airport was 3 times more expensive than the market price. .

The hotel is centrally located within few minutes walking distance from the Blue Mosque and the Hagia Sophia. The Spa Service was good. The rooms are clean and the staff were kind, friendly and professional.

Stayed in December 2023

This was lovely hotel close to the Hagia Sophia and Blue Mosque. The breakfast was nice, the spa facilities were great and the staff were very helpful.

Stayed in December 2023

Everything

Stayed in December 2023

I would have appreciated if you had allergy information for breakfast. Shower floor is very slippy and I almost fell down 😅. I wished the hotel’s soundproofing was a bit better considering it’s 5 star. I could hear people talking next rooms and in corridors even after changing rooms (though this was tolerable).

The location was excellent. Everything is nearby. Their spa, hammam and massage were absolutely amazing ☺️! I visited them twice and had very relaxing time. Staff were very friendly and helpful, particularly bell persons and receptionists. I had noisy neighbours in my first room and couldn’t fall sleep. The receptionist kindly helped me change rooms at 2am and could have comfortable nights for the rest of my stay 😌!

Stayed in December 2023

The food during breakfast was mostly cold and not extremely delicious. The staff didn't speak English well, and their service was unprofessional. I received only one portion instead of the three I ordered.

Room was clean, on the reception staff were very polite and helpful. Perfect location. I was very pleased with the room cleaning.

Stayed in December 2023

AC was only set to hot apparently therefore we could not get decent sleep we kept window open for air circulation but had to deal with noise from outside and given we had top (loft rooms not much of breeze either) we found if window was not opened soon the air in the room gets stuffy (dry air) spoke to hotel apparently nothing could be done . It’s a shame others wise everything else was either decent or very good .

Very friendly staff , decent breakfast menu. Location superb for touring around everything nearby

Stayed in December 2023

Room without window

Location

Stayed in December 2023

Whilst room was good & clean; one side of the matress was collapsing so the bed was not good.

Staff were good, breakfast was good. Great location.

Stayed in December 2023